Due to demand and Doug's limited availability, an appointment time will only be reserved for 24 hrs after it is offered.
If we do not hear from you confirming that date/time within 24 hours, your appointment may be released for someone else.
We appreciate your understanding and responsiveness.
Scheduling Changes:
If your headcount increases (even by one) from the time your appointment is confirmed, and especially if you wish for Doug to stop in at your neighbor's farm down the road, please call at least 24 hours in advance to confirm that your additional horses can be accommodated in the schedule for that day without affecting other clients’ appointments. If the extra horses can be accommodated, we will happily do so. Otherwise, we can confirm a different date/time for the extra horse(s) being requested.
We do our best to minimize the impact of schedule changes on our clients, especially since we recognize that some of you need to take time off of work for your appointment, but there are times that scheduling changes are unavoidable. We appreciate your flexibility and understanding.